Well this morning started on a sour note…I put the leash on the dog, picked up the pooper scooper and grabbed a travel mug of coffee. I was all ready to head out the door to take the dog for his morning walk. I picked up my 30GB Zune (Microsoft now calls it the Zune 30 but for me it’s always the original Zune). I pressed the on right button to turn it on, watched the Zune start booting and put it in my jacket pocket. About halfway up the street I decided to listen to NPR while walking the dog. I took the Zune out of my pocket and looked at it. It was still stuck on the boot screen with the progress bar almost all the way to the right. Another Zune bites the dust…or did it?

When I returned home I just left it alone and let it drain the battery. I figured that since we (yes, I work for Microsoft — although not in the Zune product group) didn’t include a hard reset button or a way to remove the battery that the only thing I can do to reboot it was to try and do the restore sequence or let the battery drain. I tried the restore sequence first…no joy there. So I left it alone and let the battery drain. Once the battery was drained I plugged it in and let it charge for a little bit and then tried to restart it. Guess what? It didn’t work.

So, I think, should I take it apart and unplug the battery? It’s out of warranty…what could I lose? I’ve already lost my 8GB Zune (little did I know that when it died it had 3 days left on it’s warranty and I could have had it fixed for nothing…grrrrr) so… Before going down that route I decided I’d e-mail the internal Zune discussion list within Microsoft. Lo’ and behold I got an almost immediate reply that this is a problem being faced by all Zune 30GB owners and is considered a major issue (good thing I didn’t get the tools out yet). So, I decide to just get to work and keep an eye on the Zune discussion list.

Now I see that not only has MSN picked up on this story, but also CNN as well. This is not looking good as far as publicity. The good news is that I do know that the Zune team is hard at work identifying the problem and providing a solution. What that is I don’t know and even if I did I couldn’t say at this time. I’m very hopeful as I love this thing (good thing I also have a Zune 80 as a backup…but you never really forget your first Zune šŸ™‚ ).

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